Mathew purchased the book from us on November 5, 2003. To be honest, we did not hear back from Mathew at all since his purchase last year. We had all but given up on him, when a staff person here suggested that we make one last effort. And boy are we glad we did! His note was very positive, and we were highly ecstatic to hear the good news. When we get a note like this, I always let my staff bust open a bottle of champagne.

Frankly though, I don't know whether my staff is happy for our customers, or simply becuase I let them celebrate! :) I suspect that its a little of both, as everyone here used to share this habit, and we all know how frustrating it can be. Anyway, we are happy to have Mattew on board with us survivors, and we are happy that he can tell his story in his own words.

His E-mail is dated Feb 9, 2004